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Submit a ticket below and our team will respond promptly. For urgent issues, call us at (888) 798-6433.
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Contact DetailsFrequently Asked Questions
How quickly will I receive a response to my support ticket?
We aim to respond to all support tickets within 2 business hours. For critical issues, our response time is under 30 minutes during business hours.
Can I track the status of my support ticket?
Yes, once you submit a ticket, you'll receive an email with a unique tracking ID and link. You can use this to check the status of your ticket at any time. If you are actively subscribed to AminoCloud and have submitted a ticket with your organization's email address, global admins may view the ticket in the admin portal within the AminoCloud software.
What information should I include in my support ticket?
For the fastest resolution, please include: which product you're using, detailed steps to reproduce the issue, any error messages you're seeing, and screenshots if possible.
Do you offer phone support?
Yes, phone support is available for all customers during business hours (Monday–Saturday, 8am–6pm EST).
How do I request a feature enhancement?
Feature requests can be submitted through the same support portal. Simply select 'Low' as the priority, and provide details about the functionality you'd like to see.